Privacy Policy

1. Scope

This policy applies to information processed through our website, platform features, and related services. It should be read with our Terms of Service.

2. Information we collect

• • Account details: name, email, login credentials, and role information.
• • Booking information: trip preferences, guide selections, dates, and transaction references.
• • Guide verification data: identity and certification documents where required.
• • Communications: support requests, messages, and feedback submissions.
• • Technical data: IP address, browser/device details, logs, and usage patterns.

3. How we use information

• • Provide and improve booking, profile, and support services.
• • Verify guide identity and maintain marketplace trust.
• • Process payments and maintain transaction records.
• • Prevent fraud, abuse, and security incidents.
• • Comply with legal and regulatory obligations.

4. Legal bases for processing

We process data to perform our contract with users, pursue legitimate platform interests (such as security and fraud prevention), comply with legal obligations, and where applicable, based on consent.

5. Sharing and disclosures

We may share data with service providers (such as payment processors, hosting, and infrastructure vendors), with booking counterparties where needed to fulfill services, and with authorities when legally required.

We do not sell personal information in a manner inconsistent with this policy.

6. Cookies and tracking technologies

We use cookies and similar technologies for authentication, session management, analytics, security, and performance optimization. You can adjust browser controls, but some features may not function correctly if cookies are disabled.

7. Data retention

We retain personal data only as long as necessary for service delivery, legal compliance, dispute handling, fraud prevention, and legitimate business records.

8. Security

We apply reasonable technical and organizational safeguards to protect data from unauthorized access, loss, misuse, or alteration. No system is completely risk-free, and users should also protect account credentials.

9. User rights

Depending on applicable law, you may request access, correction, deletion, portability, objection, or restriction of processing. We may need to keep certain records for legal or security reasons.

10. International transfers

If data is processed across jurisdictions, we use appropriate safeguards and contractual protections where required by law.

11. Children's privacy

Our platform is not directed to children under the minimum legal age for independent use. If you believe child data was submitted improperly, contact us for review.

12. Changes to this policy

We may update this Privacy Policy periodically. Updated versions are effective when posted with a revised effective date.

13. Contact

Privacy questions and requests can be sent to info@getyourtrekguide.com.